FAQ

No. PawCheck gives general product-safety guidance based on label contents, published ingredient knowledge and recall data. It's a smart second opinion in the store aisle — not a diagnosis, prescription or treatment plan. For anything medical, your veterinarian is the only right answer, and every screen in the app says so.

Yes — that's a core design guarantee. Scores are computed by a fixed, versioned rules engine, not generated by AI. The same product scanned for the same dog produces the identical number every time. Scores only change if your dog's profile changes or we publish an updated rules version — and the app tells you when that happens.

From a recall database fed by the FDA's animal & veterinary recall publications. Every recall in the app links to its source. The AI cannot create, edit or "remember" recalls — if it's not in the database, it doesn't appear.

No — PawCheck reads the label itself with vision AI, so it works on products with worn, missing or regional barcodes, and on things barcode databases don't cover well (like toys and chews). Just get the front label in frame.

Label photos are sent securely to our scanning service to identify the product, then used for that purpose only. We don't sell your data. See the Privacy Policy for the full picture.

PawCheck is a subscription with a free trial — start the trial, scan as much as you like, and cancel anytime before billing starts if it's not for you. Exact pricing is shown in the app and always before any charge, with a reminder before your trial ends.

PawCheck launches on iPhone first; Android is on the roadmap. The Google Play button will light up the moment it ships.

Tap "Not right?" on any result. Low-confidence reads already ask you to retake the photo rather than guessing, and your reports feed a review queue that keeps identification improving.